The Ultimate Guide to Software-as-a-Service
A curated Australian edition of IndustrialDay news, analysis, interviews, reviews, job moves, and related resources for Software-as-a-Service (SaaS).
What to know about Software-as-a-Service
Software-as-a-Service (SaaS) has become a transformative model in the delivery of software, enabling businesses to access applications over the internet on a subscription basis. This approach offers agility, scalability, and cost efficiency, eliminating the traditional need for on-premises installations and enabling seamless updates and integrations.
The vast array of recent developments in the SaaS sector showcases its role in driving digital transformation across industries. Topics such as cloud migration, security challenges, partner ecosystems, and AI-powered innovations feature prominently. Readers can explore how organizations navigate complex software portfolios, leverage analytics, and address cybersecurity in a rapidly evolving cloud environment.
Whether you're interested in the market growth drivers, emerging technologies like AI and edge computing, or strategies for optimizing SaaS adoption and management, the stories under this tag provide valuable insights. They highlight evolving vendor models, reseller roles, and the increasing importance of multi-cloud strategies, offering a comprehensive view of how SaaS solutions continue to reshape business operations worldwide.
Australian Software-as-a-Service News
Regional stories with direct local relevance
Sync Technologies wins Guidewire's InsurPitch Sydney
Property claims teams could gain faster decisions and fewer disputes after Sync Technologies won Guidewire's InsurPitch Sydney from five finalists.
Regional Victorian councils launch shared cloud model
The three councils expect the shared platform to cut admin work and bolster service consistency as local governments face tighter budgets and bigger demands.
Myob links small business data to Claude & ChatGPT
Australian small businesses will be able to query MYOB financial data in Claude and ChatGPT, including overdue invoices and profit figures.
SAP study warns of AI sprawl across big businesses
SAP's survey of 2,600 executives finds fragmented AI use is limiting returns, with data gaps and weak governance slowing rollout.
Vinnies NSW shares solar power across more than 200 sites
The charity expects lower power bills after linking rooftop solar at more than 30 sites to demand across its NSW network.
Jasbe automates invoice approvals across 56-site network
Automated approval controls are speeding payments at Jasbe Petroleum, cutting invoice clearance from days to hours across 56 service stations.
Analyst Insights
Research and market analysis connected to Software-as-a-Service
Infios named a leader in IDC MarketScape assessments
Citrix adds managed observability & developer services
Kyndryl launches agentic modernisation service platform
8x8 revenue hits record as AI adoption more than doubles
Skillsoft launches AI Coach to widen workplace access
Featured News
Zendesk's outcome-based pricing balances AI with human touch
Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.
Cvent says event success lies in genuine human interaction
Hybrid formats are helping organisers broaden reach without losing the in-room relationships that still drive trust, leads and donations.
ClickHouse customer base soars on back of AI demand
AI agents are driving a sharp rise in demand for the real-time data platform, which added 1000 customers early in 2026 to top 4000.
Autonomous IT boom fuelling LogicMonitor's APAC growth
APAC customers are fuelling LogicMonitor's AI growth, with Australia among the earliest adopters of its Edwin AI platform.
Ansarada unveils OS Bondi for secure M&A, due diligence
Deal teams will save time on due diligence as Ansarada's OS Bondi spots duplicate questions while keeping sensitive data inside its secure platform.
Measure/demonstrate: TechnologyOne boosts council digital transformation
Councils are being urged to track savings and focus on improvement after software roll-outs, as one New Zealand authority cuts ERP ownership costs by 38%.
Fresh perspective: New Gentrack CTO on AI-driven utility future
AI tools could cut utility costs and reduce customer friction as Gentrack's new Chief Technology Officer pushes a more proactive service model.
Meet the man behind the Saas-Pocalypse: Emergent's Mukund Jha
The new cash will help Emergent broaden from coding tools into an operating system for small and medium businesses as demand surges.
Future of enterprise software is agentic apps, says Oracle
Oracle is targeting a common blocker to AI adoption by adding governance, human checks and audit trails to its agentic app builder.
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OnBoard says board AI policy key, but lags behind in adoption
Most boards are using AI, but formal guidelines are still missing as adoption races ahead of governance, OnBoard's survey found.
Agentic AI creates enterprise challenge beyond LLM boom
Enterprises face rising costs and governance gaps as thousands of AI agents begin operating alongside staff across multiple systems.
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CorPlan launches CoreEPM: Rapid return AI-powered Business Intelligence
By replacing spreadsheets and manual finance work, the new platform aims to cut months-long implementation times and free staff for higher-value tasks.
Data storage gets profitable as Exaba targets US expansion
Exaba's local cloud storage pitch could give US managed services providers higher margins as it challenges AWS and Azure in a crowded market.
Storage to strategy: Everpure pivots to data intelligence
Enterprises wrestling with AI readiness and data sovereignty may gain clearer governance as Everpure adds a new intelligence layer.
'Strong partnership': Canva, OpenAI team up for hackathon
Hundreds of admin hours are draining staff time from lifesaving, research and STEM work at Australian nonprofits.
Expert Columns
Most pharma AI is borrowed, ours is built
The psychology of better decision-making in the real-time enterprise
Translation over technology: The channel's most undervalued skill
Finance teams in educational institutions don't need more process, they need less chasing
Growing bigger and growing more complex are finally being treated as two different things
We moved off ChatGPT, and 5 risks that we didn't account for as a cybersecurity company bubbled up
Why a traditional LMS falls flat for the frontline
AI is coming for the month-end close - what CFOs should automate first
Amperity's CMO reveals how continuous decisioning fuels loyalty innovation
AI is rewriting the rules of dealmaking
Interviews
Interviews and video coverage from the networkRecent Software-as-a-Service News
BlackLine launches transparent AI finance model in Australia
Finance teams can cut reconciliation times and retain audit trails as BlackLine pushes a governed AI model to ease close pressures in Australia.
SafetyCulture rebrands as Mitti in frontline software push
The shift reflects a bid to bundle operations software and insurance for 80,000 organisations as frontline work becomes more data-driven.
New HQ for hybrid workforce: Atlassian Central hits milestone
Job cuts and AI investment are reshaping Atlassian's priorities, as its new Sydney tower approaches completion.
Teletrac Navman names Sharma as VP Product Management
The hire comes as the fleet software group expands AI and compliance tools to help operators manage mixed-energy vehicles and tighter regulation.
Finance teams in educational institutions don't need more process, they need less chasing
Schools and universities can cut audit-season scrambles if they shift controls to the point of spend and stop chasing receipts later.
Ansarada unveils OS Bondi for secure M&A, due diligence
Deal teams will save time on due diligence as Ansarada's OS Bondi spots duplicate questions while keeping sensitive data inside its secure platform.
GolfTrak, ChipIn merge in cross-border golf technology deal
The combined group gains a broader base of golfers, clubs and charities as Australian tech firms seek overseas growth through tie-ups.
Ruby O'Rourke launches SAFE for child safety in Australia
Rising scrutiny of child care providers is driving demand for earlier risk detection, as the platform logs everyday observations into patterns.
Gallagher launches cloud visitor management in Australia
A cloud-based platform could help Australian sites replace manual visitor checks with one system for staff, contractors, guests and compliance.
AIBUILD launches StrataXcel for Australia's strata sector
Victorian strata managers could cut paperwork as the new platform automates invoices, budgets and documents for a sector worth AUD $1.3 trillion.
We moved off ChatGPT, and 5 risks that we didn't account for as a cybersecurity company bubbled up
Switching from ChatGPT to Copilot exposed data-loss, support and trust risks, as prompts and tools built by staff proved hard to move or manage.
Your Reformer appoints new Chief Technology Officer
The connected fitness group is widening its subscription and software push as it expands across the US and Europe, with Jason Ellis joining to lead technology.
Australia leads HR AI adoption, Rippling research shows
Yet only 36% of HR leaders feel confident their organisations can comply with emerging AI rules, raising governance concerns.
Carta broadens Claude plugins for private capital firms
Private capital firms could cut days of manual reconciliation as Carta opens Claude plugins to more than 1,500 customers.
Constructiv & Duda launch AI lead-routing websites
Missed construction enquiries could fall as supplier sites now redirect unanswered leads to verified rivals within seconds, cutting delays and lost work.
Aussie Angels rebrands as Ventari amid platform growth
The platform now backs more than 3,000 investors and over 60 funds as early-stage deals in Australia and New Zealand become harder to track.
Servicely says AI cuts finance billing time by 92%
Back-office billing is emerging as an early AI win for finance teams, with one Servicely customer cutting invoice prep time by 92%.
Manhattan adds AI explainability to ActivePlanning
Planners can now see why forecasts changed, as Manhattan embeds plain-language AI explanations inside ActivePlanning rather than forcing spreadsheet checks.
Babeltext expands translation platform to 249 languages
The Sydney-based firm says the upgrade could help agencies handle routine multilingual enquiries faster, while keeping humans in the loop.
Shadow AI upends Australian workplaces as firms catch up
Australian firms are racing to curb shadow AI use after staff began sharing confidential data with unsanctioned tools.
Job Moves
Teletrac Navman names Sharma as VP Product Management
Your Reformer appoints new Chief Technology Officer
Five Faces Appoints Richard Alcock AO as Board Chair
Kablamo appoints Troy Bebee to lead Google Cloud push
WiseTech Global names Zubin Appoo as new Chief Executive
JAGGAER appoints Andrew Roszko as Chief Executive Officer
Biza.io expands team to boost non-bank lender CDR services
Quanton appoints Chris Wyman to lead Australia growth push
Joel Smith named CEO as Affinity Payroll eyes major growth
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