Opinion stories
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
Retailers are turning to advanced technologies to improve inventory visibility and customer buying history and to surface accurate delivery information. .
The second phase of Cyber Security Strategy aims for scalable maturity, focusing on tech investments, diverse workforce, and cross-sector partnerships.
Enterprise mobility in 2024 will be driven by the integration of IoT, enhanced mobile security measures, the rise of edge computing, and the use of augmented reality in operations.
2024 sees significant growth in Cloud ERP deployments and enterprise application platforms, impacted by digital transformation initiatives and technology advancements in AI and machine learning.
Harnessing the power of personalised customer journeys and marketing automation, eCommerce ventures focus on customer retention and growth, with platforms like Oncord leading the charge.
To combat escalating online threats, companies are shifting towards secure access service edge (SASE), enhancing user experience and operational efficiency across diverse architectures. As a single-vendor solution, SASE simplifies and optimises security for both on-campus and remote environments.
Diving deep into what you should be measuring and what the benchmarks are, you'll leave this article with a fresh new approach to the way you run your business.
Professional Services Automation (PSA) software is aimed at enhancing efficiency within professional services firms and automates crucial tasks.
Stablecoins, an innovative class of cryptocurrency, combine the advantages of digital security and rapid transactions, despite myths and misunderstandings.
In 2024, HP's Work Relationship Index illustrates a global work relationship at breaking point, highlighting the need for flexible workspaces, correct technology, and emotionally intelligent leadership.
Let's take a closer look at how this next-generation HPE block storage platform redefines enterprise storage.
Australasian businesses showcase resilience and innovation amid global challenges, bolstered by Oracle's AI-driven digital solutions and extensive cloud-infrastructure investments.
When it comes to achieving effective cybersecurity, it's clear that the coming year will be a challenging one for organisations of all sizes.
Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.
Rising consumer expectations and digitisation push businesses to upgrade legacy systems for advanced, cloud-based platforms for improved customer engagement and long-term growth.
Cybersecurity professionals must translate their technical language to ensure board members fully grasp inherent cyber threats, to encourage informed investment and more accountable cybercrime prevention.
New Zealand's largest online auction site, Trade Me, has improved campaign performance by 20% using AI predictive models and tools to optimise personalisation.
We must invest in developing skilled cybersecurity professionals to sustain and build upon this positive momentum.
Amidst organisational failures to successfully apply agile, the TEAL management philosophy shows promise in fully realising agile's potential, by prioritising adaptability, empowerment and self-governance in teams.