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Opinion Stories - Page 183

Australian Stories

Opinion stories

How Australian businesses can transform customer interaction
Customer Experience

How Australian businesses can transform customer interaction

Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.

By Robert Woolfrey • 3 min read • Tue, 20th Feb 2024

Global Stories

Opinion stories

Why Data Readiness is critical for winning AI Deployments
Data Analytics

Why Data Readiness is critical for winning AI Deployments

Firms honing AI strategies realise the vital importance of data readiness in leveraging AI's potential, requiring a business-centric approach and a rethink of data integration.

By David Griffith • 4 min read • Wed, 21st Feb 2024
Preparing for the Cookieless Era: Key Tips from Amperity's Peter Ibarra
Data Analytics

Preparing for the Cookieless Era: Key Tips from Amperity's Peter Ibarra

Peter Ibarra from Amperity provides insightful tips for brands transitioning to a cookieless era, emphasising the role of first-party data and AI in fostering improved customer relationships and more effective personalisation strategies.

By Peter Ibarra • 6 min read • Wed, 21st Feb 2024
Five metrics every successful professional services firm uses to remain profitable
DevOps

Five metrics every successful professional services firm uses to remain profitable

Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.

By Nicola Stewart • 12 min read • Wed, 21st Feb 2024
MSPs are waiting – so why is it so hard to ask for help
Network Infrastructure

MSPs are waiting – so why is it so hard to ask for help

Despite the known benefits of seeking aid from MSPs, many in IT remain reluctant due to fears of vulnerability, independence, loss of control, and rejection.

By Nabeel Mukhtar • 5 min read • Tue, 20th Feb 2024
Why businesses need a virtual firewall for optimal cloud protection
Firewalls

Why businesses need a virtual firewall for optimal cloud protection

As cloud-based operations' security challenges mount, businesses are urged to employ virtual firewalls, crucial for preserving data integrity, enforcing compliance and retaining customer trust.

By Ilan Rubin • 3 min read • Tue, 20th Feb 2024
How Innovative Loyalty Programs Boost Customer Retention
Customer Experience

How Innovative Loyalty Programs Boost Customer Retention

Retail subscriptions have proven to be key in fostering enduring brand loyalty and customer retention, responding to changing consumer behaviours and economic shifts.

By Jonathan Reeve • 13 min read • Mon, 19th Feb 2024
5 supply chain strategies to prepare for inflation & potential recession
Supply Chain

5 supply chain strategies to prepare for inflation & potential recession

As inflation spikes and a potential recession looms, businesses must adapt their supply chains with resilience and agility, preparing to not only survive, but thrive amid a changing economic landscape.

By Teresa Chiykowski • 5 min read • Mon, 19th Feb 2024
Adopting AIOps in Network Management: Essential for Modern IT Leaders
Unified Communications

Adopting AIOps in Network Management: Essential for Modern IT Leaders

As the complexity of network systems escalates, IT leaders must shift from manual troubleshooting to AIOps (Artificial Intelligence for IT Operations), a strategic, AI-driven approach that enhances network management and ensures a top-notch user experience.

By Justin Hurst • 6 min read • Mon, 19th Feb 2024
Projectworks on Leadership: Leading through growth
DevOps

Projectworks on Leadership: Leading through growth

Projectworks discusses the challenges and rewards of leading during business growth, sharing lessons on self-awareness, investing in teams, and building a culture that enhances momentum.

By Jacob Lawrie • 6 min read • Mon, 19th Feb 2024
Addressing the 4 key challenges of designing a data and AI strategy
Unified Communications

Addressing the 4 key challenges of designing a data and AI strategy

Business leaders adopting a data-first strategy face the challenge of meeting customer demands for newer technology while adhering to stricter data security and regulatory requirements, requiring a modern data and AI cloud platform for secure, compliant operations.

By Theo Hourmouzis • 6 min read • Fri, 16th Feb 2024
Cybersecurity is your defensive strategy, cyber resilience is your business
Ransomware

Cybersecurity is your defensive strategy, cyber resilience is your business

In light of the massive cybersecurity breach impacting Ivanti solutions, firms are urged to embrace cyber resilience for business continuity, demonstrating greater fortitude against potential disruptions.

By Christy Wyatt • 4 min read • Fri, 16th Feb 2024
Empowering women in tech: Breaking barriers and advancing careers
AR, VR & Metaverse

Empowering women in tech: Breaking barriers and advancing careers

Diversity and inclusion in the tech industry have finally become more influential, with women applying fresh perspectives to this constantly evolving domain.

By Sowmiya Selvakumaraswamy • 6 min read • Fri, 16th Feb 2024
Okta welcomes Essential 8 push for phishing resistant authentication
Digital Transformation

Okta welcomes Essential 8 push for phishing resistant authentication

Okta commends Australia's Essential 8 cybersecurity framework for its push for phishing-resistant Multi-Factor Authentication (MFA), aiming to bolster defence against cyber threats.

By Brett Winterford • 3 min read • Fri, 16th Feb 2024
Confronting fears is the first step to enterprise AI adoption
EduTech

Confronting fears is the first step to enterprise AI adoption

IT leaders globally strive to overcome concerns over bias, governance and accuracy, whilst under pressure to rapidly adopt AI to stay competitive, a Juniper Networks survey reveals.

By Lee Ming Kai • 5 min read • Thu, 15th Feb 2024

Stories from Other Regions

Opinion stories

Three businesses building on multi-cloud benefits
Edge Computing

Three businesses building on multi-cloud benefits

Leaders in financial services, retail, and construction are harnessing multi-cloud computing for innovation, cost reductions and improved data performance.

By Mark Chillingworth • 5 min read • Wed, 21st Feb 2024
Take a closer look at your company's software supply chain
Software-as-a-Service

Take a closer look at your company's software supply chain

Amid the rise of remote work and cloud technology, firms face increased cyber security risks from poorly managed software supply chains, warns industry expert.

By Gemma Moore • 4 min read • Wed, 21st Feb 2024