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Opinion Stories - Page 2

Australian Stories

Opinion stories

Gen Z in Australia: Why Customer Data Quality Matters
Customer Relationship Management

Gen Z in Australia: Why Customer Data Quality Matters

Poor customer records are distorting Gen Z marketing in Australia, driving wasted messages, failed deliveries and weaker segmentation.

By Shivani Pimpili • 8 min read • Last week
Australia's next infrastructure market may be underwater
Job Market

Australia's next infrastructure market may be underwater

Australia's ocean industries already generate $229 billion and 712,000 jobs, but funding for cleaner seas still relies on short-term grants.

By Montgomery Simus • 5 min read • Last week
Take a second. The trouble is, most of the risky decisions in your business happen faster than that
Identity and Access Management

Take a second. The trouble is, most of the risky decisions in your business happen faster than that

A months-long detection gap has exposed how AI agents and other non-human identities can reach sensitive systems before anyone notices.

By Nam Lam • 4 min read • Last week

Global Stories

Opinion stories

E-Commerce Data Quality: Prepare for Black Friday and Cyber Monday
Customer Relationship Management

E-Commerce Data Quality: Prepare for Black Friday and Cyber Monday

Poor customer records can disrupt orders, marketing and service just as Black Friday and Cyber Monday traffic peaks across eCommerce sites.

By Bobby Joseph • 9 min read • 4 days ago
The Hidden Cost of Supply Chain Complexity
Supply Chain

The Hidden Cost of Supply Chain Complexity

Hidden inefficiencies are forcing firms to spend more time reconciling data, and to absorb higher transport and inventory costs across supply chains.

By Daniel Kohut • 5 min read • 4 days ago
Pragmatic modernisation: The disciplines that transform cloud operations
Disaster Recovery

Pragmatic modernisation: The disciplines that transform cloud operations

Cloud teams can cut delivery delays and technical debt by standardising ownership, visibility and controls before complexity becomes entrenched.

By Michael Jarry • 9 min read • 4 days ago
From Payment Card to Digital Trust Infrastructure: How Cards Are Evolving
Payment Technologies

From Payment Card to Digital Trust Infrastructure: How Cards Are Evolving

Banks are using payment cards as trust anchors to link onboarding, wallet enrolment and fraud checks without adding more customer friction.

By Brent Bowen • 7 min read • Last week
Rethinking what happens at card expiry
Customer Experience

Rethinking what happens at card expiry

Banks are testing secure ways to collect expired payment cards and turn the recovered plastic into new products, benches and pellets.

By Karen Coe • 5 min read • Last week
Data Governance in the AI Era: Why One-Off Projects Fail
Data Analytics

Data Governance in the AI Era: Why One-Off Projects Fail

AI pilots are stalling because weak data quality and unclear ownership keep organisations from turning governance spend into measurable gains.

By Bobby Joseph • 8 min read • Last week
AI agents in IT service management and cloud operations
Risk & Compliance

AI agents in IT service management and cloud operations

Teams can save time on tickets, incident summaries and cloud cost checks, but production changes still need named human approval.

By Krunal Panchal • 5 min read • Last week
Everyone gets one Halloween a year. Finance teams get twelve
Accounts payable

Everyone gets one Halloween a year. Finance teams get twelve

Late-arriving receipts, approvals and invoices force finance teams into repeated month-end firefights, wasting time that should be spent on judgement.

By Tanu Kaushik • 4 min read • Last week
7 Steps to Implement Digital Identity Verification Successfully
Customer Experience

7 Steps to Implement Digital Identity Verification Successfully

Poorly designed checks can block genuine customers or let fraudsters through, so leaders need a risk-based verification flow that preserves conversion.

By Shivani Pimpili • 5 min read • Last week
Australia needs more skilled workers. It also needs to stop wasting their time
Construction

Australia needs more skilled workers. It also needs to stop wasting their time

Technicians are losing up to two hours a day to admin, squeezing capacity and worsening delays as labour shortages bite across essential industries.

By Andrew Wiltshire • 5 min read • Last week
Designing for data sovereignty: Building architectures that keep control where it belongs
Software-as-a-Service

Designing for data sovereignty: Building architectures that keep control where it belongs

As AI pipelines spread data across jurisdictions, rigid architectures are turning compliance into a costly risk for enterprises.

By Craig Gravina • 5 min read • Last week
Private 5G in Australia and New Zealand: a guide for industrial organisations
Manufacturing

Private 5G in Australia and New Zealand: a guide for industrial organisations

Industrial firms can use private 5G to cut downtime, improve safety and support automation where Wi-Fi and public mobile networks fall short.

By John Boladian • 5 min read • Last week

Stories from Other Regions

Opinion stories

Sovereignty by design: Building New Zealand's digital resilience
Disaster Recovery

Sovereignty by design: Building New Zealand's digital resilience

A mix of local and global systems could shield New Zealand services from cyberattacks and natural hazards while preserving control over critical data.

By Lewis Mills • 6 min read • Last week
Palmerston North City Council's average daily fuel bill rises by $820
Inflation

Palmerston North City Council's average daily fuel bill rises by $820

Rising pump prices are forcing the council to trim roading work, after fuel spending climbed by $200,000 in eight months.

By Rebecca Hogan • 3 min read • Last week