Meta Stories

Australian Stories

Meta stories

Meta & NiCE back AI agent protocol for customer service

Customer service teams may face higher volumes as the standard lets personal AI agents sign in, verify users and act for them.

By Raphael Veloso • 5 min read • Last week

Global Stories

Meta stories

Marketing Technologies

Commerce launches AI tools to boost product discovery

Merchants could gain more visibility in AI search and recommendation results as Commerce's new enrichment tools restructure catalogue data for machines.

By Joseph Gabriel Lagonsin • 4 min read • Last month

DevOps

AI coding tools shift developers towards review work

Software teams are spending more on review and debugging as AI now writes at least half the code for 42% of developers, a survey found.

By Raphael Veloso • 5 min read • Last month

Firewalls

AI assistants now read online stores more than twice as often as Google. Most retailers can't see it

Many retailers are missing live customer queries because AI assistants now fetch product pages far more often than Google does.

By Pratham Jani • 6 min read • Last month

Data centers

Vocus unveils Brisbane-Darwin fibre route for ADIP

The 4,000-kilometre link is set to ease congestion on existing corridors and bolster data flows for AI and cloud users by 2030.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

100% Digital launches Bidbrain.ai for agency workflows

Agencies could cut manual work as the new platform links planning, buying and reporting across multiple channels in one workflow.

By Sofiah Nichole Salivio • 4 min read • Last month

Fintech

Global Signal Exchange joins Japan anti-scam alliance

The tie-up should give Japanese banks and investigators faster access to cross-border scam intelligence as fraudsters move across platforms and borders.

By Sofiah Nichole Salivio • 4 min read • Last month

Risk & Compliance

Press Gazette launches AI content checker for editors

Editors facing EU transparency rules can now flag AI-made text, images and audio before publication, with fines possible for non-compliance.

By Sofiah Nichole Salivio • 5 min read • Last month

Malware

AI security incidents expose new criminal tradeoffs

Criminals are increasingly using AI for ransomware and credential theft, while flaws in test models are exposing production systems and data.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Phishing

Microsoft & Google use shared exchange to hit RedVDS

Criminal access to thousands of Microsoft accounts was cut off after the companies shared threat data through the Global Signal Exchange.

By Sean Mitchell • 4 min read • Last month

Risk & Compliance

'Gambling with our lives': Another AI employee quits over safety concerns

Safety fears are deepening as more AI staff warn regulators may not keep pace with systems they say could soon outrun human control.

By Oliver Hotham with Katie Forster • 4 min read • Last month

Stories from Other Regions

Meta stories

Health Technologies

Oakley & Meta launch sports smart glasses in New Zealand

The sports-focused device adds AI eyewear to New Zealand shelves, with a built-in camera, voice controls and up to nine hours' battery life.

By Raphael Veloso • 3 min read • Last week

Data Protection

It took 20 years to start regulating social media - will AI controls come sooner?

Public pressure for AI guardrails is surging faster than it did for social media, as Australia joins a growing coalition urging action.

By John Hartevelt • 5 min read • Last month

Customer Relationship Management

Freehand names Krshna Prashant as first US Marketing Lead

The appointment signals a push to win cautious enterprise buyers as the supply-chain AI company expands in the US after a USD $75 million seed round.

By Sofiah Nichole Salivio • 3 min read • Last month

Data centers

Alberta eyes CAD $200 billion in AI data centre investment

Calgary conference delegates heard Alberta wants to lure up to CAD $200 billion into AI data centres, with power supply the key hurdle.

By Sofiah Nichole Salivio • 3 min read • Last month

Marketing Technologies

dunnhumby ventures backs Azoma in AI shopping push

Retailers and brands lack a reliable way to link AI shopping recommendations to sales, a gap Azoma hopes to close with new backing from dunnhumby ventures.

By Karen Joy Bacudo • 4 min read • Last month