Genesys stories
Genesys unveils its AI-driven Predictive Routing engine at CX18, promising enhanced customer experiences, higher efficiency, and reduced costs for businesses.
With this acquisition, Genesys increases its capability to engage and intervene in a customer's journey at the right moment to drive a desired action.
The former Teradata executive will help the customer experience provider grow its presence within the ANZ public sector.
A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.
Genesys has been deemed a Leader in the Gartner 2017 Magic Quadrant for Contact Centre Infrastructure, Worldwide.
Genesys and its global partners will resell eMite dashboards and analytics for the PureCloud by Genesys solution as a bundled offering.
Ravensdown embraces digital transformation for competitive edge in agricultural market, partnering with Genesys for end-to-end solutions.
Technology providers will be crucial in helping businesses embrace IoT to improve customer experience, with a new report showing ANZ adoption lagging.
Genesys recently recognised its top performing partners at its annual APAC Partner conference - here are this year's award recipients.
Australia and New Zealand rank lowest in IoT-enabled customer experience maturity, according to a new report by Genesys.
MYOB partners with Genesys to revamp contact centre capabilities and provide a personalised customer service experience.
The connected customer is the symptom of their time and they are the next profit centre for all customer-facing businesses - here's some advice.
Genesys completes acquisition of call centre technology firm Interactive Intelligence, creating largest leader in customer experience.
Genesys Laboratories hires new managing director and VP of sales for ANZ operations to enhance services in the region.
Genesys becomes a Microsoft Gold Partner, strengthening their collaboration & providing customers with more value.
Genesys says that together, AppFoundry and DevFoundry have enabled its customers to connect to a wider ecosystem of customer experience providers.
Global forums in five continents share best practices on the world's #1 CX platform to help companies and organisations deliver exceptional CX.
Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
Dimension Data has been named the Most Valuable Partner 2015 for Asia Pacific byGenesys at the G-Force 2015 awards.
The Genesys global G-Summit event series is making its way to New Zealand, and will showcase this year's theme of 'Next-Generation CX'.
